Refund Policy

Refund Policy – الفريج

At Freej Mixes, we care about the quality of our products and customer satisfaction. Due to the nature of our food products, the following refund policy applies to all purchases made through our website.

1. Returns & Refund Eligibility

For hygiene and food safety reasons, food items cannot be returned or refunded once delivered, except in the following cases:

• The product arrived damaged
• The wrong item was delivered
• The product was defective or spoiled upon arrival

2. Reporting an Issue

To request a refund or replacement, customers must contact us within 24 hours of receiving the order.

Please provide:

• Order number
• Clear photos of the product and packaging
• A brief explanation of the issue

Requests submitted after 24 hours may not be accepted.

3. Approved Refunds

If your refund request is approved:

• Refunds will be processed to the original payment method
• Processing time may vary depending on your bank or payment provider
• In some cases, we may offer a replacement product instead of a refund

4. Non-Refundable Situations

Refunds or returns will not be accepted for:

• Change of mind after purchase
• Incorrect storage or handling after delivery
• Products partially consumed
• Incorrect shipping information provided by the customer
• Delays caused by third-party couriers

5. Delivery Concerns

Customers are responsible for ensuring someone is available to receive the order. We are not responsible for product damage resulting from delayed acceptance of delivery.

6. Contact Us

For any refund or support inquiries, please contact us through our website:

Freej Mixes.